Find your answers here

How do I use the ritual kit if i'm new to this?

Don't worry - you don't need to be an expert! For easy to follow rituals and ideas, follow @twinauraco on Instagram or sign up to our community. Your ritual is about intention, not perfection.

What if i've never used crystals?

That's perfectly okay. Crystals can be as simple as a symbol for your intention. Hold it while setting your goals, place it in your space, or carry it with you as a reminder of your ritual.

Is burning sage or Palo Santo safe?

Yes - as long as it's used responsibly. Always burn your ritual tools in a well-ventilated space and never leave them unattended. We recommend using a fireproof dish to rest your sage and Palo Santo stick when finished.

Safety disclaimer:
Our ritual kits are intended for use by adults (18+) only. Always burn sage, Palo Santo, or any other ritual tool in a well-ventilated space, away from flammable materials, and never leave burning items unattended. Use a fireproof dish or sand to safely extinguish.

By purchasing and using our products, you acknowledge that Twin Aura Co is not responsible or liable for any accidents, injuries, or damages resulting from misuse. Please practice with care and intention.

Are your product ethically sourced?

All our tools are ethically sourced from trusted suppliers who respect both the land and the cultural traditions these practices come from. We believe in honouring the earth and the communities that make these rituals possible.

How often should I cleanse my space?

It's up to you. Some people cleanse daily as part of their routine, others after specific events (like visitors, arguments, or before meditation). Trust your intuition - you'll know when your space needs it.

Do I need to follow a specific spiritual belief to use your kits?

Not at all. Our kits are designed to support anyone seeking mindfulness, balance, and positive energy, regardless of their spiritual path.

Do you ship internationally?

Currently we ship within the United Kingdom and Europe, but we're working on expanding soon.

Returns and refund policy

We want you to love your ritual kit. Each item is carefully chosen, ethically sourced, and packed with intention.

Because our products are natural, consumable, and energetically sensitive, we unfortunately cannot accept returns once items have been opened or used.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at twinauraco@gmail.com with photos of the issue, and we'll make it right.

Note: Shipping costs are non-refundable, and we cannot be held responsible for lost or stolen packages once they leave our care.